FAQ | XKS GROUP

FAQ

How long does it take for me to get a refund?

For the vast majority of returns, it takes about 5-10 Business Days for us to get your package at the fulfillment center, inspect your return, process it into inventory, and complete your refund. If the refund is being issued to a credit card, depending on your credit card company, it may take an additional 2-10 Business Days after your credit is applied for it to post to your account.
Do your pre-paid labels cover international returns?

Regrettably, our pre-paid labels do not cover the price for international returns. To use our pre-paid labels, shipments must be sent from Cyprus and/or Malta.
Do you do back orders?

No. We do not do back orders. If an item is out of stock the XKS Customer Loyalty Team will notify you as soon as possible and ask if you would like a replacement item. Out of stock orders will be cancelled unless a replacement item is requested.
How do I unsubscribe from any of your mailing lists?

There are two quick and easy ways to unsubscribe from our mailing list. 1. Call us at +357 22 513835 and one of our customer service representatives will take care of your request over the phone. 2. Email us at sales@xksenterprises.com and one of our customer service representatives will unsubscribe your email address.
I tried to check out and the item in my shopping cart disappeared, what happened?"

We are sorry that you were not able to complete your order. The selection on xkseshop.com is live and reflects what is in stock at that moment. Placing an item in your shopping cart does not guarantee your right to purchase that item. Until you have completed the checkout process, another customer may purchase the item even if it is in your cart. If that happens, you will receive a message on the shopping cart page informing you that the item is no longer available and that you should remove it from your cart.
Is the item I want going to go on sale soon?

Unfortunately, xkseshop.com does not know if an item will go on sale or be marked down until it actually happens.
What forms of payment do you accept?

Xkseshop.com currently accepts Visa, MasterCard, Money on Delivery for all orders.
What can cause my order to be delayed?

1. If the billing information you provided does not match what your bank has on file (including address and telephone number), your order may be delayed. 2. We all love sending gifts to others and ourselves as much as we love receiving them. However, if you are shipping to an address other than your billing address, your order may be delayed.